FAQ Symbiose
FAQ
We understand that you might have questions about our services, installation process, hardware requirements, and more. Here, we provide detailed
answers to some of the most common inquiries.
Welcome to the FAQ section for StarterPro by Synerglass-Soft!
The continuity of current functionalities, or their equivalent, is assured, including the possibility of transitioning section by section (e.g., cutting, shaping, invoicing).
It will not impact it. On the contrary, the API system will likely facilitate things.
Yes, the retrieval of commercial documents is possible when transitioning to Symbiose Windows, with the option for sorting or archiving older documents.
In Symbiose, there are modules where the number of users is not limited simultaneously, but access may be restricted for certain features requiring a specific license.
We accept various payment methods including credit cards, bank transfers, and invoicing options.
Yes, there may be recurring fees depending on the subscription plan chosen.
The installation process involves a guided setup to ensure a smooth transition from Synerglass V4 to Symbiose.
We strive to minimize downtime during the installation process, ensuring continuity for your business operations.
Comprehensive training sessions are offered to ensure users are comfortable and proficient with the new system.
Yes, ongoing support is available to assist users with any questions or challenges they may face.
Symbiose has specific hardware requirements that ensure optimal performance, which will be provided during the setup process.
In many cases, Symbiose can be run on existing hardware, but it will depend on the specifications.
The cloud solution has measures to ensure minimal disruption during outages.
We guarantee high availability, with specific uptime commitments.
Symbiose is designed to be scalable, adapting to the evolving needs of your business.
Yes, Symbiose allows for customization to better suit your business processes.
Yes, a list of available APIs and those in development will be provided to Symbiose clients.
Yes, the APIs are documented, and we adhere to standard specifications.